Responsibilities:

Respond to customer inquiries via Social Media / Email in a timely and accurate manner

• Provide personalized customer service to ensure customer satisfaction
• Understand customer needs and provide appropriate solutions
• Escalate issues to supervisor when necessary
• Keep accurate records of customer interactions and transactions
• Provide feedback to improve customer experience and chat processes

Requirements:

• Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus
• Excellent written communication skills with a strong command of the English language
• Ability to multitask and work in a fast-paced environment
• Good problem-solving skills with the ability to think creatively
• Ability to work independently with minimal supervision
• Availability to work flexible hours, including weekends and holidays
• Familiarity with live chat software and CRM systems