| Job Title: |
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Customer Support Executive |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
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Bachelor’s degree or equivalent |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 80,000 to 90,000 per Month |
| Apply By: |
|
Jul 20, 2025 |
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| Job Description: |
We are seeking a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service by assisting customers with their inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.
Key Responsibilities:
Respond to customer queries via phone, email, live chat, or social media in a timely and professional manner. Provide accurate information about products, services, and policies. Resolve complaints, issues, and requests efficiently to ensure customer satisfaction. Maintain detailed records of customer interactions and feedback in CRM systems. Escalate complex issues to the appropriate departments or managers. Follow up with customers to ensure resolution and satisfaction. Meet performance metrics such as response time, resolution rate, and customer satisfaction scores. Work collaboratively with other departments (sales, technical, billing, etc.) to improve customer experience.
Required Skills and Qualifications:
Bachelor’s degree or equivalent. Proven experience in customer service or support roles is preferred. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to multitask and remain calm under pressure. Familiarity with customer service tools, CRMs, and helpdesk software is a plus. Fluency in English; additional languages are a bonus.
Preferred Traits:
Positive attitude and willingness to learn. High level of empathy and patience. Attention to detail. Strong work ethic and professionalism. |
| Company Information |
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Company Name: Cyber System (Pvt) Ltd
Company Description:
Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world.
The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology.
Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism.
Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients.
Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.
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