We are currently seeking a highly skilled and experienced Senior Verifiers to join our Business Process Outsourcing (BPO) Sales team. The Senior Verifier will play a critical role in ensuring the accuracy and quality of verification processes within our organization. The ideal candidate will have a strong background in BPO Operations, excellent attention to detail, and the ability to communicate and convince the customers effectively.

Responsibilities:

• Conduct verification calls to ensure the accuracy of information provided by customers.
• Verify and cross-check details such as personal information, financial data, and other relevant information.
• Conduct quality assurance checks to ensure compliance with client requirements and company standards.
• Provide excellent customer service and address any concerns or questions during verification calls.
• Maintain accurate records of verification activities, including findings, outcomes, and any necessary corrections.
• Follow established procedures and guidelines for data verification and quality control.
• Adhere to established verification procedures and protocols.
• Meet productivity, performance and accuracy targets as set by management.
• Provide feedback and suggestions for process improvements to enhance efficiency and effectiveness.

Qualifications:

• High school diploma or equivalent required; associate or bachelor\\\'s degree preferred.
• Previous experience in Call Centre Industry.
• Strong attention to detail and accuracy, with the ability to identify errors and discrepancies.
• Excellent analytical and problem-solving skills.
• Proficiency in computer applications and software, including Microsoft Office Suite and data entry programs.