Head of CSD / Recovery  
The Grand City   More jobs from this company

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Job Title:   Head of CSD / Recovery
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   Male
Minimum Education:   Bachelors
Career Level:   Department Head
Minimum Experience:   7 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   May 9, 2024
Job Description:

Key Responsibilities:

  • Develop and implement strategies to enhance overall customer satisfaction.
  • Oversee the ustomer support and recovery team and ensure timely and effective resolution of customer queries and complaints.
  • Establish and maintain service level agreements (SLAs) to meet customer service standards.
  • Monitor customer feedback and implement improvements to enhance service quality.
  • Develop and implement strategies to minimize bad debts and recover outstanding payments.
  • Manage the recovery team and ensure adherence to recovery processes and procedures.
  • Negotiate with delinquent customers to secure payment arrangements and settlements.
  • Monitor and report on recovery performance and implement corrective actions as needed.
  • Identify areas for process improvement within the customer service and recovery functions.
  • Implement best practices to streamline operations and enhance efficiency.
  • Conduct regular reviews of existing processes and make recommendations for optimization.
  • Provide leadership and guidance to the customer service and recovery teams.
  • Set performance targets and provide ongoing coaching and development to team members.
  • Foster a culture of collaboration, accountability, and continuous improvement within the teams.

Company Information
Company Name:  The Grand City
Company Description:
Residential and commercial property development.

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