What you’ll do:

• Provide outstanding customer service to customers by assisting with support inquiries via live chat and tickets.
• Review and process incoming and/or flagged orders in accordance with company procedures
• Initiate the swarming collaboration process and actively participate in developing solutions
• Escalate complex inquiries to specialists and team leads as necessary to ensure positive outcomes for customers
• Meet and maintain the set productivity requirements for the role during each shift

Who you’ll work with:

The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests. 

Skills you have: 

• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Proficient with computers with the ability to efficiently learn new software
• Solutions-oriented with strong analytical and problem-solving skills
• Effective time management skills including multitasking and prioritization
• A minimum of 1 year of related customer-service experience, ideally in a technical support capacity
• Experience in a web hosting or similar technology company strongly preferred

Preference will be given to candidates having:

• Red Hat Certified System Administrator (RHCSA) or Similar
• cPanel Professional Certification
• cPanel & WHM Administrator Certification
• cPanel & WHM Systems Administrator Certification (CWSA-1)
• cPanel & WHM Systems Administrator Certification (CWSA-2)

3 Reasons you should apply:

• You are curious and enjoy finding solutions 
• You enjoy connecting with customers 
• You collaborate well with others