Next Order is looking for motivated Customer Care Representatives responsible for the day-to-day management of customer orders and requests for our restaurant partners across Australia. By providing quality customer service, you will have an enthusiastic and self-motivated approach to work.

What you'll be doing daily

• Answering customers’ calls and processing orders on behalf of our restaurant partners. You will be responsible for greeting customers and accurately taking their food orders over the phone.

• Ensuring each customer gets a great experience on every call and is prompted to try new items that they might be interested in. You will be required to learn specific Restaurant menus in-depth and learn different Western food types to understand each customer easily.

• Managing customer expectations and calming any confrontation from upset customers. You may need to deal with upset customers and promptly pass through any issues to the restaurant manager.

What we’re looking for

You’ll be ensuring our customers are satisfied, by harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately, the first time.

You’re also:

• Pretty calm, and your resilience allows you to move from one customer to the next, to the next…

• A true professional because if you’re punctual, reliable and support your fellow team members, you’ll thrive here

• Tech-savvy and can work effortlessly across multiple IT platforms and tasks simultaneously.

We believe investing in our people is good for business.

That’s why we have a team dedicated to career coaching and support for our employees. At the call centre, we’re working hard to support you in what can sometimes be a bit of a tough gig. We have small teams with a dedicated team manager and technical experts, and peer support programs. We also know that your life outside of work matters. That’s why we have a culture that promotes a genuine work/life balance.