For more than 30 years, TCP™Humanity has helped organizations engage their people by providing flexible, mobile timekeeping, scheduling and workforce management solutions. Trusted by thousands of customers, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.  

TCP™Humanity is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. You can learn more about us here:

Key areas of responsibility include (but not limited to):

• Operate at a high level of integrity. 
• Create/Renew subscriptions, post invoices, receipts and credits. 
• Review contracts and make necessary amendments when creating/renewing subscriptions. 
• Resolve customer billing issues across cases, email, phone and internal escalation channels within SLA.  
• Assist internal teams through quote to cash process, pricing recommendations and negotiation, vendor registrations, payment collections and bug reporting etc. 
• Accounts Receivable activities, make calls and send reminder emails in compliance with the predefined workflow to ensure all clients remain informed of their outstanding debts and payment deadlines. 
• Conduct account audit & research to ensure correct actions are taken with regard to billing, subscription and invoicing inquiries.  
• Provide and escalate as needed solutions to any relative problems of clients and stakeholders.  
• Ability to write thorough reports on billing activities and actions taken with clear and verifiable information. 
• Familiarity with Business Systems i.e. Salesforce, Zuora, Netsuite etc. 
• Strong compliance with pre-defined SOP’s and workflows. 
• Other billing related duties as assigned by management. 

CANDIDATE PROFILE:  

Education: 

• Associate degree in Accounting, Business, or related field. 
• Bachelor's degree preferred. 

Professional experience: 

• Minimum 2-3 years' experience in Accounts, Billing, Client Success, Customer Support or Collections. 

 Skills: 

• Excellent English speaking and writing comprehension skills. 
• Strong organizational and time management skills. 
• Ability to work cross-functionality with great attention to detail. 
• Proficient in dealing with numbers and the processing of financial information. 
• Accountable for outstanding customer service to all external and internal queries. 
• Develops and maintains positive relationships through effective and timely communication. 
• Experience with enterprise billing platforms including but not limited to Zoura, Paypal, Stripe, Braintree, and Salesforce. 
• Relevant industry experience required. 
• Proficiency in Office Suite is required. 

WHAT YOU CAN EXPECT: 

• Company sponsored training, workshops, education, and team building.  
• A creative and fun working environment. 
• A collaborative, supportive environment that gives you autonomy to explore new ideas, grow your skill set and create outstanding work. 
• The chance to make a genuine impact on the company’s growth. 
• Plenty of challenging work and the opportunity to stretch yourself. 
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.