| Job Title: |
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Sr. Customer Support Representative |
| Category: |
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Client Services |
| Total Positions: |
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4 |
| Job Location: |
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Karachi |
| Gender: |
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Female |
| Age: |
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25 to 40 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
1 Year3 Years |
| Salary Range: |
|
PKR 25,000 to 35,000 per Month |
| Apply By: |
|
Feb 13, 2021 |
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| Job Description: |
Align Task and Monitor Hardware & Software Team to complete scope of work
- Coordinate with clients to timely solve the issues
- Installation & Delivery coordination (Hardware & Software Depart)
- Support coordination (Hardware & Software Dept)
- Delivery Challan collection coordination
- Payment follow up
- Collection of Payments by Team
- Collection of I&T Challan by Team
- Responsible to reply clients email in concern of installations progress, support issues etc
- Coordinate finance & store for arrangement of invoice & goods
- Provide details to finance for making DO and invoice
- Coordinate Store for issuance of Goods for delivery & Demo
- Sent update pending list by daily basis, adding new support scope of work on it by daily basis.
- Forward Support Calls to concern department, after checking warranty status.
- Follow up team for update status of complains.
- Follow up client for pending installations of hardware & software
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| Company Information |
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Company Name: Nedo Corporation
Company Description:
NEDO PAKISTAN provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.
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